We’ve learned that emotional intelligence (EQ) is a crucial skill for both leaders and employees. But several studies point to just how important EQ can be to success, even trumping IQ and experience.
The Carnegie Institute of Technology carried out research that showed that 85% of our financial success was due to skills in “human engineering”, personality, and ability to communicate, negotiate, and lead. They found that only 15% was due to technical ability. In other words people skills or skills highly related to emotional intelligence were crucial skills. Nobel Prize winning Israeli-American psychologist Daniel Kahneman found that people would rather do business with a person they like and trust rather than someone they don’t, even if that that person is offering a better product at a lower price.
In the above video Daniel Goleman (an author, psychologist, and science journalist) built the case that soft skills have hard value in a work environment like tech companies, even though the culture of them may not necessarily explicitly value things like empathy or other elements of emotional intelligence implicitly. However that are what make people highly effective no matter what they do. He presents the neuroscience behind this and some concepts that might help everyone rethink what the elements of success are in the workplace.
Watch next video if you like the 2007 presentation:
For more from Daniel Goleman, visit http://www.morethansound.net.